Frequently Asked Questions

How do I buy an NFT on NFTMarket?

Browse our collection, select the artwork you want, and click "Buy Now." You'll see the ETH price and our payment wallet address. Send the exact ETH amount from your wallet, then paste your transaction hash and receiving wallet address to complete the purchase. Your NFT will be transferred within 5-15 minutes.

What wallet do I need?

You need an Ethereum-compatible wallet that supports ERC-721 tokens. Popular options include MetaMask, Trust Wallet, Coinbase Wallet, and Rainbow. Make sure your wallet is set to the Ethereum mainnet.

How long does the NFT transfer take?

After you submit your transaction hash and receiving wallet address, we verify the payment on-chain. The NFT is typically transferred within 5-15 minutes, depending on Ethereum network congestion. You can check the status on Etherscan.

Can I get a refund?

Due to the nature of blockchain transactions, all sales are final and cannot be reversed. Please review your purchase carefully before sending payment. If you encounter any issues with your transaction, contact our support team immediately.

What if I sent the wrong amount?

If you sent less than the listed price, the transaction will not be processed. If you sent more than the required amount, please contact our support team with your transaction hash and we will arrange a partial refund for the excess amount.

Are the artworks original and unique?

Yes. Every artwork on NFTMarket is a unique, original creation minted as a one-of-one ERC-721 token on the Ethereum blockchain. Each piece has been created by our curated roster of artists and verified for originality.

Can I resell my NFT?

Yes. Once the NFT is in your wallet, you own the token and can list it for sale on any compatible NFT marketplace such as OpenSea, Blur, or LooksRare. The token follows the ERC-721 standard and is fully transferable.

What rights do I get when I buy an NFT?

You receive ownership of the unique digital token and a non-exclusive license to display the artwork for personal use. Copyright remains with the original artist. Commercial licensing is available upon request — contact us for details.

How do I know the artwork is stored securely?

All artwork metadata and images are stored on decentralized storage (IPFS) ensuring permanence and availability. The token on the Ethereum blockchain references this decentralized storage, so your artwork remains accessible regardless of any platform changes.

I'm an artist. How can I join NFTMarket?

We're always looking for talented digital artists. Please send your portfolio and a brief introduction to artists@nftmarket.io. Our curation team reviews applications on a rolling basis and will reach out if your work aligns with our collection.

Still Need Help?

Contact Support

Our support team is available Monday through Friday, 9:00-18:00 CET.

Email: support@nftmarket.io
Response time: Within 24 hours on business days

Contact Us

Transaction Issues

If you're experiencing issues with a transaction, please have the following information ready when contacting support: